Privacy Policy

Last updated: May 18, 2026

eSapiens LLC ("we," "us," or "our") operates the LUCIA platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, organization name, and role. For borrower portal users, we collect contact information provided by the lender.

Deal and Financial Data

When you use LUCIA, you may upload financial documents, compliance certificates, loan terms, and other business information related to your borrowers and deals. This data is stored securely and used exclusively to provide the LUCIA service to you.

Usage Data

We collect information about how you interact with the platform, including pages visited, features used, and actions taken. This helps us improve the product and provide support.

2. How We Use Your Information

To provide, maintain, and improve the LUCIA platform
To generate reports, analyses, and insights from your uploaded data
To send automated notifications (compliance reminders, billing statements)
To provide customer support
To comply with legal obligations

3. AI and Your Data

We do not use your data to train AI models. Your borrower data, financial documents, and deal information are processed exclusively to provide the LUCIA service. After processing, raw data is not retained beyond what is necessary for the service. AI analysis is performed in isolated containers per deal.

4. Data Sharing

We do not sell your data. We share information only in the following circumstances:

Service providers: We use cloud infrastructure providers (US-based) to host and process data. These providers are contractually bound to protect your information.
Legal requirements: We may disclose information if required by law, regulation, or legal process.
With your consent: We may share information when you explicitly direct us to (e.g., sharing a report with a borrower).

5. Data Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 for data in transit, role-based access control, and complete audit logging. See our Security page for details.

6. Data Retention

We retain your data for as long as your account is active and as needed to provide the service. You can request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to access, correct, or delete your personal information. You may also request a copy of your data in a portable format. To exercise these rights, contact us at privacy@esapiens.ai.

8. Contact Us

If you have questions about this Privacy Policy, contact us at:
eSapiens LLC
Email: privacy@esapiens.ai